EdgeStar Portable Ice Maker – Troubleshooting Help

Unfortunately, from time to time, we all run into a small issue with an appliance. The below video covers some of the more common questions we get at EdgeStar Tech Support about our EdgeStar ice makers, focusing on the portable ice maker IP210 series (IP210TI & IP210SS). If you have a problem with your portable ice maker leaking, the fan or the unit no longer working after a power failure, then this video will walk you through how to troubleshoot those problems.

If you have any questions about some of the methods used in the video or would like to talk to a professional, please contact EdgeStar support at 1-866-319-5473. We’re here to help 8 am – 5pm CST, Monday though Friday.

For more videos and information on EdgeStar ice makers, visit the Ice Maker Support page on EdgeStar.com.

Video Transcript

Hi, I’m David with EdgeStar Technical Support. Behind me here we have the IP210TI portable countertop ice maker. We’re going to answer some basic questions that customers call in about and go over some maintenance. We’re also going to talk about resetting after a power outage.

Portable Ice Maker Leaking from Drain Port

A common question we receive here at EdgeStar is, “Why does my ice maker leak from the drain port?”

The most common cause of this issue is that the silicone drain plug is missing from the drain cap assembly. The unit must not only have the plastic cap installed, but also the silicone plug showing here. If you are experience leaking, please verify that you have the correct drain plug assembly and that the parts are nice and snug. If this does not resolve your issue or if you’re missing any of the parts, please contact EdgeStar.

If you have lost your silicone drain plug, you can order part number IP210DP on EdgeStar.com.

Portable Ice Maker Leaking from Bottom

Another common question that we get from customers is, “My unit leaks from the bottom. What can be done?”

To resolve this, we’re going to remove the back of the unit and the screws at the bottom. And you’ll find up here at the top where the water feed tube comes up to the water trough sometimes it will leak off because it is dropped off and you might find it hanging, and what we can do is we can show you how that works.

Sometimes, you might find it [sticking out at an angle], all you need to repair that is a simple zip tie. Reinsert the feed tube onto the nipple and put on your zip tie and tie it tightly so that it won’t come off.

Some other common places for leaks are at the front of the water pump, at the hose connection at the reservoir and here at the back of the drain plug assembly. If you find leaks in any of those places, please contact customer service.

Troubleshooting the Microswitches on a Portable Ice Maker

Another common question we get at EdgeStar is, “How can I tell if the switches at the ice case are working?”

The switches tell the cam which way to turn. As you can see, the cam rotates against each switch. If you push each switch, you should hear a clicking noise. You also need to make sure the feelers on each switch contact the cam as it rotates around. If you do not hear the clicking, please contact customer service.

Portable Ice Maker Fan Activity

Another question that we get at customer service is that the customer believes the fan should run all the time. This is not the case.

This fan should only run when it absolutely needs to. You’ll find that there’s a sensor clipped to the coil right here. That sensor is thermostatically controlled. The sensor allows the fan to run only when needed. If you find that the fan runs all the time or the fan does not run at all, please contact customer service.

Resetting the Portable Ice Maker

Another question that we get here at EdgeStar is, “My ice maker is not working.”

Here’s a simply reset step to resolve that issue.

  1. Start by unplugging the unit. Not only for safety, but to also allow the ice case motor to move freely.
  2. Next, move the ice case motor all the way forward and then back with your hands. You’ll hear a zipping noise and feel some resistance and that’s completely normal. If you have trouble moving the ice case, use both hands and pull evenly in the middle.
  3. Once the ice case is in the back position, plug the unit back in and then turn on the ice maker.

I hope this DIY video has been helpful to you in resetting your ice maker and other common questions. If you have any further concerns, feel free to contact us at EdgeStar.com.

Disclaimer: We are providing this information to aid our customers in the use of our products. Please attempt this at your own risk. We are not responsible for any harm or danger you subject yourself to. Thank you and please enjoy the video and/or written instructions.

Please note that the persons shown in the video are experts and this is for demonstration purposes only. If you attempt to do this at home, it is necessary for you to have safe and proper equipment as well as take all precautions to protect all parts of your body from harm by wearing appropriate safety gear at all times.

We cannot be responsible for any damage of any type to yourself or held liable for any damage to the equipment you are working with. Customer is presumed to have a fair level of skill in performing any DIY. All information posted in this section is provided “as is” without any warranty of any kind, either expressed or implied, including but not limited to fitness for a particular use. Any user assumes the entire risk as to the accuracy and use of this information.


14 Responses to EdgeStar Portable Ice Maker – Troubleshooting Help

  1. how can I trouble shoot the ice full system? Mine shows always full and will not produce ice.

    • Hello,

      In order to further assist we would need to know more about the item in question. Please reach out to our product experts at 866-316-5473 Mon-Fri 8 to 4. Please have the model number and serial number ready when you phone them.


  2. ice maker will not pull water into tray makes a winding noise and stops

    • Hello,

      I was able to locate your order 2009 order with the email address provided. Attached is a link for your review. Please follow the instructions and you should be back.

      If you need further assistance feel free to reach out to us at 866-319-5473 Mon – Fri 8 to 4.


  3. My EdgeStar keeps telling me to add water. It had water in it. I drained it completely and unplugged it for the night. Added more water this morning, and the light came back on again telling me to add water. Help!

    • Hello,

      I researched your order and see that you have been taken care of by our retailer. If you need further assistance please feel free to reach out to us at 866-319-5473 Mon-Fri 8 to 4.


  4. Sheryl Charboneau

    Appears to be working but not getting cold to make ice
    Please help

    • Hello,

      In order to resolve the issue we (Edgestar) will need to troubleshoot. Please reach out to us at 866-319-5473 Mon – Fri 8 to 4pm. Our team will do our best to resole the issue you are having. Thank you for your time.


  5. I have only used my ice maker 4 times and was very pleased with it. On my 5th attempt, it would not produce ice. The water fills the tray and keeps pumping water. I have unplugged it and tried changing the ice size, but the water keeps pumping and nothing is getting cold. The only lights are the ice size and power. Please let me know what to do. Thank you.

  6. Hello,

    We apologize if our product is not operating properly. At this time I will encourage you to reach out to our product experts for a solution. The number to reach us at Edgestar is 866-319-5473. They are available Mon-Fri 8 to 4pm. The group will ensure your issue is resolved.


  7. Michae D Engle

    We have 2 Edgestar ice makers and love them. The older one has started making only small cubs. What can we do?

  8. Jimmy Stephenson

    Hi – my machine is 5 months old and has an issue where it will start (after power cycle, and manual reset) and attempt to fill water, then go to “add water” with the RED light and stop.

    I’ve taken the machine apart to verify that water is flowing through the pump, no clogs, etc. What I see is a fairly weak stream making its way to the top, not hitting the tray. I’ve tried to fool it by manually pouring water in the top, still faults out with the add water light, even when the tank is full.

    What next?

  9. model ip210ss
    s# 13 10660191

    Worked good for a couple of weeks, now will not make ice.
    not putting water up to tray, have reset it and still nothing.
    not leaking, fan not running, only lights on are power and
    cube size. Have unplugged it for several days and tried again
    and nothing.

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